Currently mails sent out alerting to ticket update etc are titled "GEANT 2 PERT Ticket : Status Update" and just say in the text: "Ticket with given id=4 has been updated.
You can view ticket at: https://www.pert.geant2.net/pert/preTicketDetails.do?ticketId=4"
These alerts should include the title of the ticket at the very least, and perhaps some other useful informaiton as well (such as who raised it)
-- TobyRodwell - 06 Oct 2005
Developer comments
The template of the message is fully configurable. Please check if something needs to be added.