Better "Welcome" mails for end users

This is something that can mostly be fixed by editing templates in the existing PTS.

When a PERT Case Manager creates a ticket in the PTS and provides the "end customer e-mail", a message is sent to that address to provide the end customer with a password for the PTS. Currently, these messages look like this:

    ---------- Forwarded message ----------
    Date: Mon, 30 May 2005 13:00:08 +0200 (CEST)
    From: pert@ngn.man.poznan.pl
    To: undisclosed-recipients:  ;
    Subject: Pert Ticket System notification
    
    Your password is ASDALDHSJDH

From looking at this message, it is very hard for an end customer to tell what this is about. In my case, the end customer told me that he almost deleted the message as "spam".

This notification mail should, at the very least, contain a URL that points to the ticket system, i.e. https://www.pert.geant2.net/pert/welcome.do

It should also mention that the "Username" to be used with that password is the e-mail address to which the notification was sent.

It would also be great to mention the title of the new ticket that caused the customer account to be created.

What is the reason for hiding the recipient(s) in the "To:" header?

Lastly, the fact that the sender address is <pert@ngn.man.poznan.pl> is somewhat confusing to the recipient. It would be better if either a sender address from the GEANT domain (...@geant2.net - maybe pert-report@geant2.net would be suitable?) were used, or some text were added that explains why this message about a GEANT PERT case comes from Poland.

Ideally, I would imagine something like this, for the case where there is a single end customer (multiple end customers aren't supported in the PTS anyway, at the moment):

    Date: Mon, 30 May 2005 13:00:08 +0200 (CEST)
    From: pert-report@geant2.net
    To: Firstname Lastname <lastname@org.example>
    Subject: GEANT2 PERT Ticket System notification
    
    Dear GEANT2 PERT customer,

    in order to track work on your PERT issue, an account has been
    created for you in the PERT Ticket System (PTS), operated by
    Poznan Supercomputing Centre (PSNC) on behalf of the GEANT2
    project.  The PTS can be found on

        https://www.pert.geant2.net/pert/welcome.do

    You can log in with the following user name/password combination:

        User name:    lastname@org.example
        Password:     ASDALDHSJDH

    The following PTS ticket that has been created about your issue:

        Ticket id: 3
        Subject: DEISA TCP throughput suffers from cross traffic

    If you have any questions about your issue, or want to provide
    additional information, please send mail to <pert-report@geant2.net>.

    Regards,
    -- 
    GEANT2 PERT Ticket System (PTS).

Something like this would give the user a much better start for using the PTS.

-- SimonLeinen - 31 May 2005