PTS Features Request

The PTS will be upgraded to PTS v2 over the period February to April 2006. Please fill in the cells for 'Requestor', 'Request' and 'Suggested Priority (High, Medium, Low). The PACE Actiivty Leader will consider the request and make their own assessment of the feature's priority, then PSNC will indicate approximately how much resource the feature is expected to need to implement (in Man Days (MD), Man Weeks (MW) or Man Months (MM)), and (approximately) when the feature will be added. Major requirements for v2 are only being accepted up until 1 Feb 06 (design cool date) and minor requests will be accepted up until 14 Feb 06 (design freeze date). Any requests revceived after this may not be considered for inclusion in PTS v2.

Requestor	Request	Suggested Priority	Assigned Priority (AL)	Resource (PSNC)	Expected date (PSNC)	Impl. order
TobyRodwell	PertDiarySearchFunction	Medium	Medium	3 MD	TBD	19
TobyRodwell	RenameTicketActionstoNotes	Low	Low	1 MD	TBD	_dup_
SimonLeinen	Wider "Subject:" fields	Low	-	1 MD	TBD	16
SimonLeinen	More flexible "To:" field in e-mails	Medium	-	2 MD	TBD	10
SimonLeinen	Automatic acknowledge	Low	-	1 MD	TBD	Will not be implemented - _deleted_
TobyRodwell	Search feature in user list	Medium	Medium	1 MD	TBD	14
SimonLeinen	More informative "welcome" mails	High	-	0 - Config only	TBD	Will not be implemented - _conf_
AnaPinto	Assignment of multiple CMs	Medium	-	1 MD	-	15
SimonLeinen	More helpful e-mail composition	Low	-	4 MD	TBD	26
TobyRodwell	PTSEndCustomerEdit	Low	Low	1 MD	TBD	03
TobyRodwell	PTSWebServiceInterface	Low	Low	3 MD	TBD	33
TobyRodwell	PTSEndUserAccess	Low	Low	4 MD	TBD	_to discuss_
TobyRodwell	PTSPasswordManagement	Low	Low	3 MD	TBD	08
FrancoisXavierAndreu	PTSEndUserReplyNotification?	Medium	-	-		NA
TobyRodwell	PTSShowUsers	Low	Low	2 MD	TBD	18
TobyRodwell	PTS stability	Medium	Medium	-	TBD	Will not be implemented - _generic_
TobyRodwell	PtsDiaryBrackets	Low	Low	-	TBD	Will not be implemented - _works_
TobyRodwell	PTSEndCustomerAdd	High	High	7 MD	TBD	05
TobyRodwell	PtsHyperLinks	Low	Low	1 MD	TBD	27
TobyRodwell	PtsHelpGuide	Medium	Medium	10 - 20 MD	TBD	32
TobyRodwell	PtsDropDownBoxes	Medium	Medium	1 MD	TBD	13
TobyRodwell	BetterAlertEmails	Low	Low	-	TBD	Will not be implemented - _dup_
TobyRodwell	Functionality for SMEs	High	High	3 MD	TBD	17
SimonLeinen	Work conservation (never lose user input)	High	High	2 MD	TBD	01
BartoszBelter	EmailReplyButton	Low	Low	2 MD	TBD	29
SimonLeinen	Better ticket "owner" concept	Medium	-	3 MD	TBD	07
SimonLeinen	Better action presentation (overview)	High	High	6 MD	TBD	12
SimonLeinen	Faster page loading and working history	Medium	Medium	-	TBD	Will not be implemented - _dup_
SimonLeinen	New "state machine" for tickets	High	High	-	TBD	00
SimonLeinen	Useful <title> elements	Medium	Medium	3 MD	TBD	22
TobyRodwell	Two Grades for case resolution	High	High	5 MD	TBD	11
TobyRodwell	Better Search Function	High	High	3 MD	TBD	06
BartoszBelter	Small bug in Edit Action	Medium	Medium	-	TBD	Will not be implemented - _difficult_
TobyRodwell	Facility to delete an attachment/action	Medium	Medium	2 MD	TBD	21
TobyRodwell	Multiple User types	Low	Low	15 MD	TBD	34
TobyRodwell	Password Manager	Low	Low	7 MD	TBD	23
TobyRodwell	Action/Note Categories	Medium	Medium	3 MD	TBD	25
TobyRodwell	Working Hyperlinks	Low	Low	3 MD	TBD	28
ChrisWelti	PtsMultipleAttachments	High	High	4 MD	TBD	20
ChrisWelti	PtsFileStore	High	High	2 MD	TBD	09
TobyRodwell	Remove Jabber	Low	Low	< 1 MD	TBD	24
TobyRodwell	Misleading Access Denied Message	Low	Low	5 MD	TBD	31
BlazejPietrzak	Multiple Diary Entries	Low	-	2 MD	TBD	30
TobyRodwell	Record Ticket State Change	Medium	Medium	1 MD	TBD	04
TobyRodwell	Allow End User to submit a new ticket	Medium	Medium	5 MD	TBD	02
(Your name)	(Your request)	(Your suggestesd priority)	-	-

-- BlazejPietrzak - 17 Feb 2006 -- BartoszBelter - 02 Feb 2006 -- AnaPinto - 01 Jun 2005 -- SimonLeinen - 30 May 2005 -- TobyRodwell - 17 May 2005