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PERT Development Deliverables DS 3.3.3 'PERT Performance Guides' DS 3.5.2 'PERT Troubleshooting Procedures 2nd Edition' DS 3.6.2 'Report of ...

NREN SMEs Please add details about NREN SMEs to the table below Notes A sub set of the SMEs will be the network administrators ("net admins"), ie those people ...

Provisioning System: Download Page PROVISIONING SYSTEM This package contains Interdomain and Intradomain systems built as a single web application (please use it ...

User should be able to reply to emails received by PERT Ticket System: Reply, ReplyAll buttons. Let's consider the following email stored as a note in PTS: Subject ...

PTS Features Request The PTS will be upgraded to PTS v2 over the period February to April 2006. Please fill in the cells for 'Requestor', 'Request' and 'Suggested ...

PACE Web Preferences The following settings are web preferences of the PACE web. These preferences overwrite the site level preferences in ., and can be overwritten ...

AMPS Deployed Instances This page has moved to http://wiki.geant2.net/bin/view/SA3/DeployedInstances AnandPatil 13 Jul 2006

Test Topology As agreed on 14th Sep each of GRNET, PSNC, RENATER and DANTE will deploy test platforms for integration testing. The test systems will cover GRNET ...

Installation Guide Introduction You do not need root account to install AMPS. You may need root account if you want to install standard software (e.g. JDK) for ...

Misleading Access Denied Message Before a certified user has logged in to PTS (or if their session has timed out), if they try to follow a hyper link (in a mial) to ...

Allow User to submit a new PTS Ticket In PTS v1, by design, only certified users could create PERT Tickets. Experience suggests this is proving to be a bottleneck ...

Hyperlinks that Work Properly When following a hyperlink to a ticket or update from an e mail, if you are not already logged in (which is the usual case) then you ...

Track Ticket State Change There should be a record of when a ticket's state changed. This could as simple as adding an automatic Action/Note which shows the state ...

Remove Jabber Field in Ticket Since we are not using Jabber at the moment, nor will we in version 2, the Jabber field in the Ticket shoudl be discbaled (hidden) ...

Hyperlinks in Action notes If a link which is embedded in an Action/Note is clicked then the web page in question is called up in the same window, with no back button ...

Multiple User Types It should be possible for a user to belong to several different categories, and receive the access rights based on amalgamation of those roles ...

Delete Facility It should be possible to mark an Action as 'deleted'. Probably the easiest adn best way to do this is to make a new type of ticket priority,'deleted ...

Better Presentation of a Ticket's "Actions" Problem Description The PTS ticket is used as the central repository of all information about a given performance issue ...

Better Search Function Currently searching on a string which is in an Actin will highlight the ticket concerned but not the actual action. This should be fixed, so ...

New "State Machine" for PTS Tickets Problem Description Currently, a ticket can be in one of the following states: 1 Open 1 Acknowledged 1 Updated 1 Resolved ...

I have already lost lots of time because of the PTS because of its awkward user interface, bad defaults, and slow loading. Today I lost another ten minutes in a few ...

Availability and Non availability of Project Participants DANTE AnandPatil 2005 Holiday: 31 May, 27 28 Jun, 10 14 Oct, Meetings: 24 28 Oct (EGEE conf) ...

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Better Alert E Mails Currently mails sent out alerting to ticket update etc are titled "GEANT 2 PERT Ticket : Status Update" and just say in the text: "Ticket with ...

Drop Down Boxes The 'select user' drop down box in the PERT Schedule does not list users in alphabetical order. All drop down boxes should list their contents in ...

Add PTS End Customers In PTS v1 the end customer login account is only created when opening a ticket. So that all End Customers can follow the PERT's progress in ...

Use of Brackets in PTS Diary If brackets are used in a PTS diary entry (either square or normal) then " nbsp;" entries are displayed in the final text. Also, in gernal ...

Show Logged In Users The PERT Managers (and, if enabled, other users) should be able to see who is logged in. This is useful in determining whether work is in progres ...

Password Managment Enhancements Features requested 1 An End User can (and should!) change their given password. 1 Passwords should be hidden 1 Privileged ...

End User Access By default an end user should be able to see all tickets associated with their parent organization, not just the ones created for their e mail address ...

Web Services interface It has been stated in DS.3.5.1 that PTS will in the future support Web Services, such that (at a minimum) an authorised external ticket system ...

End User able to add an 'Action' The PTS User Guide indicates that whilst a PERT End Customer's e mailed comments will be automatically added as an action to the relevant ...

PTS Assistance for E Mail Composition The PTS, at least when used by a Case Manager, includes a function to compose e mails from the Web interface. Currently this ...

Multiple Case Manager Assignments Currently it's only possible to assign a Case Manager per day in the Pert Schedule. We think that it would be helpful if multiple ...

Add search/filter to 'PTS Users', so that it is possible to find/list SMEs more quickly. TobyRodwell 31 May 2005 Developer comments It can be done by changing ...

More Versatile end customer e mail field for the PTS In the "End Customer (e mail)" field, only a single e mail address without comments is permitted. I.e. the ...

Wider Subject Field for the PTS The "Subject" field in the PTS is limited to fifty characters. I find that this makes it hard to put in an informative subject, and ...

Re name ticket 'Actions' to 'Notes' Developer comments Find every occurence of „action” keyword and put it in application.resources file for internationalization ...

Currently the 'Search' feature does not search the PERT Diary entries. I suggest the 'Search all ' feature is added to the Advanced Search page and an option given ...

Multiple Diary Entries Currently only one diary entry per day is possible. Since, usually multiple CMs are assigned it would be better if only one entry per day for ...

A ticket needs an additional Field "FileStore" (or something similar) that will give you access to all the attachments of the ticket at once (without going through ...

It should be possible to add multiple attachments to a single action/note. Also, the ability to remove or add attachments to an action/note, after it has been created ...

Notification scenarios This section presents several scenarios about sending e mail notification by diffrent AMPS modules. How to use e mail (and jabber) notifications ...

Action/Note Categories (As mentioned elsewhere, 'Actions' should be re named 'Notes'). Currently, Actions can only be filtered on priority (each Action is with High ...

Password Manager End users often give us passwords to access an end system or monitoring tool. It would be good to be able to hold these in PTS securely. Obviously ...

Two Grades for Case Resolution Currently just a sinlge percentage value is used to indicate how successfully a case was resolved. In future, a case should have two ...

Useful title Elements Problem Description Currently, all HTML pages generated by the PTS have "PERT Ticket System" as their title element. This makes the browser ...

PTS Help Guide Instructions for users on issues such as how to send/copy an e mail to a PERT case, how to add a new End Customer, and other useful information such ...

SME Functionality PTS needs more functionality for Subject Matter Experts (SMEs). It should be possible for SMEs to edit their details, including subject areas, and ...