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Production gate Documents
Enter transition gate:
PID: PID eduGAIN support Production.docx
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Roadmap: Enhanced eduGAIN Support Roadmap.pptx
Exit transition gate:
CBA: CBA eduGAIN support - for production gate.docx
Roadmap: eduGAIN Support Roadmap - for production gate.pptx
Operational documentation: Transition to service Operational documentation: Use templates at Service Template
- Support workflows manuals and documentation, including proactive and reactive: eduGAIN Support Manuals
- The team staffing and rotation: eduGAIN Support Staffing and Rotation
- Branding simply as eduGAIN support - address added at the https://edugain.org/contact/ and https://technical.edugain.org/contact
Branding/visibility:
- The support contacts were published in the redesigned pr and technical web sites: https://edugain.org/contact/ and https://technical.edugain.org/contact
- No special web presence on innovation required - bundle with overall eduGAIN innovation section.
- Visibility - outreach at AARC, FIM4R, REFEDS meetings throughout the pilot period.
- Already presented at REFEDS/AARC November/December 2016
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