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changes.mady.by.user Robert Latta

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changes.mady.by.user Emma Apted

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At the start of the month, send an email to oc@geant.org asking them to export the OTRS database - they have instructions for this. Currently they put it on test-msr.geant.net in the /tmp/ directory, it would be better if we get them to export it to test-dwarehouse01.geant.net in the /msr directory.

(Alternative to the above, ask Emma to do this.)

Unzip the file using gunzip into the same directory.

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