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The net.dante.otrs.OTRSProducer JAVA class take takes from one to three parameters, depending on the functionality required. Examples are as follows:

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net.dante.otrs.OTRSProducer "2017-09-01 00:00:00" "2017-09-30 23:59:59" Yes - The first two parameters determines the data date and time range of the search. The third parameter can be either Yes or No and indicates whether you wish to select only Emergency, Planned and Internal maintenance tickets

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