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     </soap:Body>

</soap:Envelope>


Enterprise Service Bus (ESB)

The net.dante.otrs.OTRSProducer JAVA class connects to the test-esb01.geant.net ActiveMQ Message Broker, using credentials stored in the otrs.properties file.

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The XML returned from the OTRS Web Service TicketGet operation is sent as a plain text message to the ESB and stored in the OTRS queue.