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Please do not forget to inform the users that OpsDB is back up once this has been done.
Further Investigation
Check the VM is running
If out of hours, log into VCentre and check if the VMs are running. If the server can't be pinged :
eg: log into Frankfurt select top level (fra-prd-vc01.win.dante.org.uk). Select VM's from tab use searchbar at top to search for the VM.
If status of VM is stopped restart it using green button.
If there are networking issues the OC will be able to troubleshoot this.
If the machine is running follow steps below:
The following points may help troubleshot any issues that arise with this application.
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