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Access is granted by logging into the eduroam web authentication proxy (https://monitor.eduroam.org | Login) - the credentials used for this login are NOT eduroam credentials, but instead web SSO logins of academic AAI federations or, if such a federation does not exist for the user, social media providers.

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Federation operators in Europe should directly contact the GEANT mailing list of the eduroam Operations Team (eduroam-ot (att) lists.geant.org) and request their access to the eduroam Operations Support Services. Federation operators outside Europe should send their request to their representative of the Global eduroam Governance Committee (GeGC), who will in turn contact the eduroam Operations Team.

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A user requesting access will be sent an email with detailed instructions on how to redeem the invitation token. It should be noted that the eduroam web authentication proxy requires a number of user attributes (predominantly the email address) to correlate the token with the user in question. If the AAI system in use does not reveal enough attributes, the account can still be given administrator privileges; but this requires manual processing by eduroam OT then and takes longer than the automatic self-service registration. Please consider revealing the AAI attributes for real name and for email address if possible. 

Common authentication problems and solutions

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