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No | Work item | Responsible | Comment | Status | Start date | End date | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Preparation of documentation | DONE | ||||||||
| Service Description | -Development team prepares -SO signs off | Need to prepare high level service description (example See section 1 of eduroam Managed IdP see eduroam managed SP Service Description) | ||||||||
Service policy (Terms of use, SLA) | -Development team prepares -SO signs off | Write at the UI that this is pilot and there is no SLA guaranteed. | ||||||||
| Branding and Visibility | -Development team prepares -SO signs off | we still need to think a branding - for production |
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| Operational Requirements | -Development team prepares -SO signs off | We should document what are ops requirements for running pilot - (example documented eduroam Managed IdP Operational Requirement) see eduroam managed SP Operational Requirements) | DONE | |||||||
| OLA | -Development team prepares -SO and GEANT T&I operation support/Core team sign off | not relevant for pilot (example for production later eduroam Managed IdP OLA) |
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| Operational documentation | -Development team prepares -SM signs off, test team can validate | Tomasz and Maja through eduroam-OT are the ops team. Documentation not relevant for pilot ( example for production later Dev team prepared this in the corresponding Wiki page) |
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| Operational processes | -Development team prepares -SM signs off, test team can validate | not relevant Service order is done through the UI Service support is the same like for eduroam supporting services. |
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| User documentation | -Development team prepares -SM signs off, test team can validate | |||||||||
| User support | -Development team prepares -SM signs off, test team can validate | We dont need anything special for pilot as we will work with a defined group of pilot participants directly |
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| GDPR - data inventory, privacy notice, DPA | -Development team prepares -SO and T&I service portfolio reviews -GDPR accountable signs off | we could use eduroam privacy notice , but we need to understand how do we do this for pilot as we dont want to change the main policy yet | | |||||||
| 2 | Test and validation | |||||||||
| Make a test plan | Development team and Test team prepares | We could test the code - lets initiate now, but this does not have to be done for pilot Marina Adomeit to send initial email request to Marcin | ||||||||
| 3 | IPR compliance checking | |||||||||
| IPR compliance | IPR accountable Route the request through GEANT T&I operation support/Core team | We can provide source php files for IPR check done by white source Should we do this with entire CAT - check with Miroslav Milinovic Marina Adomeit to check the approach with Miro and then send mail request IPR responsible | ||||||||
| 4 | GDPR compliance checking | GDPR accountable | ||||||||
| Data inventory and mapping | This will be the same set of data like for the ETLR: add at eduroam Data Inventory and eduroam Data Mapping | |||||||||
| Update the privacy notice and DPA | ||||||||||
| 5 | Operational team establishment | |||||||||
| Appoint service manager | Operations accountable | It comes under the eduroam service family and existing service owner. |
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| Define roles, skills, manpower needed | Development team | pilot will be supported by the eduroam-OT and dev team |
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Appoint operational team members | SM | For production we may need some additional manpower for opserations |
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| 6 | Operational team training | |||||||||
| Training the operational team | Development team prepares eduroam-OT is trained | Not needed. |
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| 7 | Support team establishment | |||||||||
| Establish the support team | Pilot doesn't need dedicated support team - dev team will work with limited pilot participants |
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| 8 | Support team training | |||||||||
| Training of the support team | Development team prepares eduroam-OT is trained | Not needed. |
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| 9 | Deployment in pilot | |||||||||
| Monitoring set up | eduroam-OT | not necessary for the pilot, but there are monitoring end points ready to be used for production |
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| Back-up and restore | eduroam-OT | not necessary for the pilot |
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| VM provision | GEANT T&I operation support/Core team | IN PROGRESS | ||||||||
| Installation of the components | eduroam-OT | Stefan, Tomasz, Maja Radius servers will need to be deployed | ||||||||
| 10 | Service Promotion | |||||||||
| Web site update | not relevant for pilot |
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| Add the service to the partner services portfolio | not relevant for pilot |
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| Contact the people/NRENs who took part in the infoshare to update them on service availability | not relevant for pilot |
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| Update eduroam flyer with the managed service element | not relevant for pilot |
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| Slide deck for Partner Relations | SO | update the slide deck | ||||||||
| Article for CONNECT | not relevant for pilot |
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| Launch announcement in Tryfon's weekly email when reached | SO/Development team | we will want to do this | ||||||||
| Write géant blog | SO/Development team | we will want to do this | ||||||||
| Webinar / infoshare | we don't want to do it before pilot, but perhaps when the pilot starts |
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| Promotion via the eduroam-SG, by the service manager | SO | yes | ||||||||
| 11 | PLM Documentation | |||||||||
CBA | Development team and T&I service portfolio guardians | Marina Adomeit to check if there is template |
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