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| 09.30 CET | WORKSHOP on Service Marketing (face2face only) The workshop will cover topics as defining persona's, customer journey, identifying pain and pleasure points. More to follow. | Karl Meyer and Leonardo Marino, GÉANT |
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| 11.30 CET | Coffee Break | |
| 11.45 CET | How can we get more involved into GEANT Community Programme (GPCGCP)? (face2face only) The session will start with an introduction by Dawn on the GPCGCP, then we will break into smaller groups to discuss how SIG-Marcomms can help the GPCGCP, how we can intensify the GÉANT community feeling and how we can overcome barriers for participants to join SIGs or TFs. |
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| 13.00 CET | Lunch and goodbye! |
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