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Using MYSQL Workbench, import the otrs.sql file into the otrs database on test-msr.geant.net.

The queues used generate the results are below:

Business Development

Eduroam

Eduroam::Eduroam_SMEs

Educonf

Educonf::Educonf_SME

GTS

GTS::GTS SA2
Implementation
Maintenance

Operations Centre
Operations Centre::Internal
Operations Centre::Resolved
Pending

Security::CERT
Service Assurance::Customer Orders