Incident description
On 27th July 2019, the host names opsdb1.dante.net and opsdb2.dante.net could not be resolved from the both Dashboard boxes.
Incident severity: CRITICAL
Data loss: NO
Timeline
| Time (CET) | |
|---|---|
| 28 Jul, 22:00 | Issue Reported by OC |
| 28 Jul, 22:30 | Picked up by Robert L |
| 28 Jul, 22:45 | Fixed by updating the Dashboard application to point at prod-opsdb01,geant.net (and 02). |
| 29 Jul, 08:10 | The issue reported to Devops for root cause analyses. |
| 29 Jul, 09:30 | Proposal was discussed between IT and SWD to avoid such failures in future. |
| 30 Jul, 11:30 | |
| 20 Jun, 16.30 |
Total downtime: 09:14 hours.