Background & Basics
This is a staging area for material for which JRA3 is fully or partially responsible in the GN4-2 PLM Processes.
Any operational material is available at SA2.
The matrix of responsibilities for transition to production is also at SA2
Process
Processes are documented ad interim on Sharepoint pending update of the PLM site.
Useful Templates/Resources
- CBA Word document, customised for JRA3
- CBA Payback schedule excel, customised for JRA3
- Roadmap template
- PID Template - general
- Production Transition Templates for Service Definition, Policy and Branding and Operational docs- use as early as is sensible, not just in transition.
- GÉANT SD Response SLAs - for inspiration
Subtask to Product Mapping
eduGAIN
Target Gate: None. In production.
Main service Documents
NIF:
CBA:
- v2 Text and Excel. Document was not formally evaluated by management.
- v1 Text. Document is over 4 years old.
PID:
Roadmap: Proposal for eduGAIN versioning
Service Description: GN3plus PLM Version; GN4-2 SA2 Operations Version.
Service Policy: https://technical.edugain.org/documents - Declaration v2, Consitution v2, other supplemental policies inc. CoCo v1.
Service Design Documents:
Branding: Materials
Enhanced eduGAIN support (formally "eScience")
Target gate: Production
Target review date: December 2017
Task: 2.
Pilot Documents
PID: Draft. To be updated with transition plan.
CBA: Document
, Payback xls To be updated to revise figures/estimates, and add in federation of last resort feature.
Roadmap: Feature in main eduGAIN roadmap.
Service Description: Draft To be updated with fed of last resort feature.
Service Policy: To be delivered.
Service Design doc: Draft in progress To be updated.
Pilot plan:
- High level outline as presented REFEDS Nov 2016
- KPIS: Section 2.1.4 of CBA. To be revised.
Production gate Documents
PID: PID eduGAIN support Production.docx
CBA: CBA eduGAIN support production v3.docx
Payback schedule: Payback scehdule eduGAIN support Production v2.xls
Service Description and Design: Enhanced eduGAIN Support Production Service Design v2.docx
Customer query process flow: Enhanced eduGAIN support customer query process flow.pdf
Roadmap: Enhanced eduGAIN Support Roadmap.pptx
Transition to service Operational documentation: Use templates at Service Template
To include
- OLA:
- User support worflows:
- Operations requirements: e.g Ops KPIs
Branding/visibility:
- Branding simply as eduGAIN support.
- No special web presence on innovation required - bundle with overall eduGAIN innovation section.
- Visibility - outreach at AARC, FIM4R, REFEDS meetings throughout the pilot period.
- Already presented at REFEDS/AARC November/December 2016
SIRTFI
Target gate: Design (Central infra) Pilot (BCP and support)
Target gate review date:
General pilot - M12 for BCP and support
Central design: M15 (provisional)
Central pilot M21 (provisional)
Task 1.
Documents
CBA:
Roadmap: Feature in main eduGAIN roadmap.
Service Description:
Service Policy:
Service Design doc:
Pilot plan:
- KPIS:
Branding/visibility:
- Branding simply as eduGAIN supports SIRTFI as BCP.
- No special web presence on innovation required - bundle with overall eduGAIN innovation section.
- Visibility - outreach at AARC, FIM4R, REFEDS meetings throughout the pilot period.
- Plans Already presented at REFEDS/AARC November/December 2016
Cross-sector Interoperability
Target gate: Pilot
Task 3
Documents
CBA:
Roadmap: Feature in main eduGAIN roadmap?
Service Description:
Service Policy:
Service Design doc:
Pilot plan:
- KPIS:
Branding/visibility:
- Branding simply as eduGAIN Cross-Sector/eIDAS interoperability within eduGAIN.
- No special web presence on innovation required - bundle with overall eduGAIN innovation section.
- Visibility - outreach at AARC, FIM4R, REFEDS meetings throughout the pilot period.
eduGAIN f-ticks Monitoring
Target gate: Pilot
Task 1
Documents
CBA:
Roadmap: Feature in main eduGAIN roadmap?
Service Description:
Service Policy:
Service Design doc:
Pilot plan:
- KPIS:
Branding/visibility: N/a, a regular eduGAIN feature.
Simple Service Provider Registration
Target gate: Production
Task 2
Target gate date: Combine with e-Sci support target transition date Sept 2017
Documents
CBA:
Roadmap: Feature in main eduGAIN roadmap
Service Description:
Service Policy:
Service Design doc:
Operational Requirements:
Operational Docs:
OLA:
Operational Processes:
User Support:
Branding/visibility:
- Branding simply as eduGAIN support.
- Marketed only via User Liaison and other GÉANT services to particular groups of inter federation-only scope e.g. SA4 cloud.
- Engagement with federations via eduGAIN SG
- Priority given to classic federation model, this is a process of last resort.
OIDC eduGAIN Profile
Target gate: Design
Task 3 + task 1
Documents
CBA:
PID:
Roadmap: Feature in main eduGAIN roadmap, TBD on representing individual roadmap
High level baseline Service Description:
Service Policy:
Service Design doc:
Branding/visibility: OIDC Profile of eduGAIN
MFA profile:
Target gate: Design
Target date: M18
Task 3
Documents
CBA:
PID:
Service Description: BCP for use of MFA in eduGAIN
Service Policy:
Service Design doc:
Roadmap: Product Output is BCP documents. How to represent?
Branding/visibility:
InAcademia
Target gate: Production
Target date: March 2018 (inc. finance etc.)
Task 2
Documents
CBA: Cost Benefit Analysis - InAcademia v5 (7).docx Excel payback schedule is inserted in the Word Document
Roadmap: Roadmap InAcademia for Pilot gate.pptx
Service Description: Section 11 of CBA
Service Policy:
- Users and usage
- Customers of this service are all services (merchants) that want to provide benefits to members of the Academic community
- Home institutions support an affiliation validation transaction by InAcademia between an enduser and the services/merchants
- All endusers of academic institutions from GEANT partner federations may use this service
- InAcademia Cost and Revenue distribution
Service Design Documents:
Pilot Plan: Draft
KPIS: Section 5 of CBA
Branding: Approved by Karl Meyer, and the trademark for InAcademia successfully registered.
eduTEAMS
Target gate: Production
Target date: June 2018
Task 2
Documents
CBA: CBA-eduTEAMSPilot.docx, payback-eduteams-pilot.xlsx
Roadmap: eduTEAMS-Roadmap.pptx
EC Deliverable: Background information
Service Description: Included in EC Deliverable
Service Policy: Source material, in development. Principles outlined in CBA.
Service Design Documents: Market Analysis GN4-1, Functional Architecture ; Technical Architecture ; VM Platform, EC Deliverable GN4-2.
Pilot Plan: eduTEAMS-pilot-plan.docx
Branding: Complete in collab with NA2. Website
Baselined Operational Reqs: Initial consultation w SA2 complete. TBD during pilot.
IdP as a Service
Target gate: Design
Task 1
Target date for material end April.
Documents
CBA: Draft in progress
Baselined PID:
Baselined Roadmap:
Baselined Service Description:
Baselined Service Policy:
Service Design Documents:
Assurance
Target gate: Design
Task 2
Documents
CBA:
PID:
Service Description:
Service Policy:
Service Design doc:
Roadmap:
Branding/visibility:
eduKEEP
Target gate: Design
Task 3
Documents
CBA:
PID:
Service Description: Product Output is BCP documents. How to represent?
Service Policy: Product Output is BCP documents. Policy BCP can be developed, is this what is wanted?
Service Design doc:
Roadmap: Product Output is BCP documents.
Branding/visibility: GÉANT/EC to be acknowledged as sponsor of work. Material to be available on GÉANT website as White Papers/BCP documents.
Discovery
Target gate: Design
Task 2
Documents
NIF: Draft
CBA: Draft
Baselined PID:
Baselined Roadmap:
Baselined Service Description:
Baselined Service Policy:
Service Design Documents:
eduroam
Target gate: None, in production.
Task 4
Main Service Documents:
See Production wiki.
eduroam Managed IdP
Target gate: Production
Target date:April 2018
Task 4
Documents:
PID: Document
CBA: Document, Payback Schedule
Roadmap:
- Roadmap, PLM-style
- Roadmap, SW-style (outdated)
Service Description: eduroam Managed IdP (Pilot)
Service Policy: idem, chapter 2 - update with additional eligibility to use as discussed 16/2
Service Design Documents:
- Original GN4-1 deliverable 9.3
- Client CA - architecture
- Server CA - architecture
- Components and Workflow
Pilot Plan:
- basic UAT: validate all steps of workflow
initial signup
manual one user creation
CSV user creation
invitation issuance
installer pickup
eduroam usage
credential expiry /revocation - input regarding various design choices
tracing: how important is it group users across credentials with Chargeable-User-Identity?
product exclusivity: Managed IdP XOR normal RADIUS profiles
import: is the choice "manual" and "import by CSV" sufficient? Which other user upload method would people like?
credential communication: is it okay to leave means of sending invitation token to admin? Shall we implement a "Send by email/Skype/Facebook"?
deadman switch: is this appreciated/its necessity understood? What would be a comfortable interval for participants?
end-user import: is the "one time import password" mechanism understood? If any, what are its UX problems?
OS autodetection: does this work well enough - and do end users "get it" that they should visit the download page with the exact device they want to configure?
re-use of invitations: one invitation, one credential, one device? Or should invitation allow multiple devices, or be good for a certain amount of time for an arbitrary number of devices? - Cost recovery and pricing model - verify the assumptions of required income for sustainability post GN4-2 as per CBA figures. Define a final target price before transition to service.
KPIS - See CBA and PID.
Branding: eduroam Managed IdP - agreed with KM. Visible only on parts of user interface. (name-brainstorming)
geteduroam
Target date: Design
NIF: Document