Transition to Service Plan

1: Technical Product delivery 

Niels van Dijk,  Christos Kanellopoulos, user-fc935, Slávek Licehammer

May-Mid June.

a) Finalise delivery of technical platform product offering.

b) Finalise roadmap for delivery of next release post launch (continuous improvement)

Mid June →

c) Finalise relevant documentation for gate (see gate deliverables technology aspects).

2. Business/Service Transition

Ann Harding, Alan Lewis

Based on the initial product offering agreed at technical product delivery phase, the overall vision and the roadmap

Mid June → 

a) Finalise business models

b) Finalise non technical aspects of service offer (especially consultancy/support on bespoke option)

3. Operations Transition

Based on the initial product offering agreed at technical product delivery phase, and requirements from service definitions and roadmap

Mid June →

a) Finalise operational models

b) Confirm operator & staffing

c) Prepare relevant operational documents based on product, service and ops model (see gate deliverables checklist)

Gate Deliverables Checklist

Business/Service Aspects Ann Harding, Alan Lewis

• Cost Benefit Analysis Update. Assigned: Ann Harding Niels van Dijk, Christos Kanellopoulos (GÉANT), Alan Lewis

• Service Description Update. Assigned: Niels van Dijk, Ann Harding, Christos Kanellopoulos (GÉANT), Chris Atherton, Mihály Héder
• Service Policy Update. Assigned: Niels van Dijk, support from user-1937a for GDPR specific aspects. Note: Is this where IPR and GDPR aspects must be covered?
• Branding & Visibility. Assigned: Niels van Dijk, Ann Harding, Christos Kanellopoulos (GÉANT), Chris Atherton, Karl Meyer
• Pilot Plan Success Evaluation. Assigned: Ann Harding

Technology Aspects

• Roadmap Update. Assigned: Niels van Dijk, Mihály Héder, Christos Kanellopoulos (GÉANT)

• Service Design Docs Update: Assigned: Mihály Héder, Niels van Dijk, Maarten Koopmans
• Service Description (Technical infra part): Assigned: Mihály Héder, Niels van Dijk, Maarten Koopmans

Operational Aspects (Mihály Héder, TBD from SA2/GEANT)

• Operational Requirements: Mihály Héder, TBD from SA2/GEANT

• Operational Documentation (as above)
• Operational Processes (as above)
• OLA (as above plus Niels van Dijk)
• User Support (Mihály Héder plus SA2/SA3 TBD)

Business/Service Transition

Cost Benefit Analysis

• Template
• Pilot documents

Service Description

• Template

Service Policy

• Template

Branding & Visibility

• Template

Pilot Plan Review

Technology/Infrastructure

Roadmap

• Template

Design Docs

Service Description (infra components)

• Template

Operational Requirements

• Template

Operational Docs

• Template

Operational Procs

• Template

OLA

• Template

User Support