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Transition to Service Plan

May-Mid June.

a) Technical delivery of release of product offering as agreed in meeting 17th May.

b) Finalise roadmap for delivery of next release post launch (continuous improvement)

Mid June →

c) Finalise relevant documentation for gate (see gate deliverables technology aspects).

Based on the initial product offering agreed at technical product delivery phase, the overall vision and the roadmap

Mid June →

a) Finalise business models

b) Finalise non technical aspects of service offer (especially consultancy/support on bespoke option)

c) Prepare relevant documentation for gate.

Based on the initial product offering agreed at technical product delivery phase, and requirements from service definitions and roadmap

Mid June →

a) Finalise operational models

b) Confirm operator & staffing

c) Prepare relevant operational documents based on product, service and ops model (see gate deliverables checklist)

Service Description Update. Assigned: Niels van Dijk, Ann Harding, Christos Kanellopoulos (GÉANT), Chris Atherton (review), Mihály Héder
Service Policy Update. Assigned: Niels van Dijk, support from user-1937a for GDPR specific aspects. Note: Is this where IPR and GDPR aspects must be covered?
Branding & Visibility. Assigned: Niels van Dijk, Ann Harding, Christos Kanellopoulos (GÉANT), Chris Atherton, Karl Meyer
Pilot Plan Success Evaluation. Assigned: Ann Harding

Operational Requirements: Mihály Héder, TBD from SA2/GEANT
Operational Documentation (as above)
Operational Processes (as above)
OLA (as above plus Niels van Dijk). Note, OLA in this sense is the requirements we would expect from an operator.
User Support (Mihály Héder plus SA2/SA3 TBD)