Please describe service metrics by populating the table in line with these instructions.

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<div style="width: 3em"/>


Metric name

<div style="width: 5em"/>


Is KPI?

<div style="width: 2em"/> 


Description

<div style="width: 5em"/>


Conceptual level

<div style="width: 3em"/>


Aspect(s)

<div style="width: 3em"/>


Current visibility

<div style="width: 5em"/>


Methods and tools

<div style="width: 5em"/>


Frequency/period

<div style="width: 5em"/>


Target

<div style="width: 3em"/>


Events and alerts

<div style="width: 5em"/>


Processing of results 

<div style="width: 5em"/>


Responsible

<div style="width: 5em"/> 


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May use ''Expand' Macro to fit long descriptions.






May use ''Expand' Macro to fit long descriptions.





May use ''Expand' Macro to fit long descriptions.



May use ''Expand' Macro to fit long descriptions.





Historical Data

Metric name

<div style="width: 6em"/>


Start date

<div style="width: 3em"/>


End date

<div style="width: 3em"/>


Baseline

<div style="width: 3em"/>


Target

<div style="width: 3em"/>


Measured

<div style="width: 3em"/>


Chart

<div style="width: 10em"/>