Individual service components are monitored from a dedicated Nagios instance operated by SUNET ops. 

The overall service availability is monitored from the pingdom.com platform from multiple locations world wide. Pingdom checks from notrhamerica/europe are integrated with public status pages delivered by status.io platform and available  at https://status.seamlessaccess.org 

Pingdom.com and status.io platforms are procured for SeamlessAccess needs, and admins are SA ops team. The owner should be transferred to the SA ops team shared account. 


#

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Metric name

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Is KPI?

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Description

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Conceptual level

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Aspect(s)

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Current visibility

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Methods and tools

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Frequency/period

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Target

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Events and alerts

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Processing of results 

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Responsible

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1 SeamlessAccess Service
  •  
HTTPS check and uptime of service.seamlessaccess.org

https://status.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute
If down, sends email to SA ops team Pingdom sends monthly report to SA ops teamSeamlessAccess ops team

SeamlessAccess Service
Page speed of service.seamlessaccess.org

Internally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
2SeamlessAccess Metadata
  •  
HTTPS check and uptime of md.seamlessaccess.org

https://status.seamlessaccess.org

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute
If down, sends email to SA ops team Pingdom sends monthly report to SA ops teamSeamlessAccess ops team

SeamlessAccess Metadata
Page speed of md.seamlessaccess.org

Internally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
3SeamlessAccess website
  •  
HTTPS check and uptime of seamlessaccess.org

https://status.seamlessaccess.org

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute
If down, sends email to SA ops team Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
4SeamlessAccess website
  •  
Page speed of seamlessaccess.org

Internally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
5
  •  


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Historical Data

Metric name

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Start date

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End date

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Baseline

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Target

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Measured

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Chart

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