• Ensure that the relevant procedures are well defined, taken up and followed for all processes involved.
• Ensure that the timeline and tasks are well defined and coordinated between the various teams involved, such as developers, IT, networking, service desk support, security teams etc. in order to ascertain that the production process is carried out smoothly and in line with allocated resources.
• Maintain the service in production, and monitor its operations and usage.
• Liaise with T1 for improved production preparation , and with T3 for service continuity

Task members

Service Managers