This page contains service description outlining how and where service should be used, targeted users, service delivery model and service elements and topology. RESPONSIBLE: Information provided in this page is initially populated by the development team (during the transition phase), and revised based on the need or in a yearly service check by service_name Service Manager, with exception of CBA which remains the responsibility of business development team. |
Service Description
Add brief description of the service, how and where service should be used, typical or key use cases or scenarios (for various groups/levels of end users) and other relevant overview information
Users
Add definition of who are the targeted users, estimate about possible number of users etc.
Contacts
All operations, business development and stakeholders contacts
| Service Manager | Deputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
Service Delivery Model
Add explanation about organisation of service delivery
Service Elements
Service Elements, with brief descriptions (or links) to products, resource types or instances and technical components or software stack, and indications of their types - if they are developed internally (in-house), OSS, or commercial off-the-shelf products or software. Service elements are grouped in two categories:
Technology Infrastructure
Add list and description of products and resources used to deliver main functionalities of the service. Add service technical architecture - i.e. it is good to have a conceptual architectural diagram and topology diagram.
Supporting Infrastructure
Add list and descriptions of products and resources used to deliver supporting services such as specialized monitoring and measuring systems, configuration management system, issue/request (ticket) management system, reporting system, etc.
Cost Benefit Analysis (CBA)
Provide URL to the last valid CBA.