BP-C.7: Refine the quality assurance process

This practice mostly concerns the development and maintenance phases of the product.

The practice applies to all projects, in particular, those long-lasting and with multiple releases.

3.9. Retrospection in quality assurance processes

1. Collect data concerning the QA process
   
   1. Provide a registry for storing comments, remarks and observations concerning the QA process and make it available to all team members
2. Maintain the QA process
   
   1. Elaborate variants of the proposed changes to the QA process
   2. Organize periodic introspection meetings to brainstorm and discuss the collected comments.
   3. Assign responsibility for improving the QA process (Test Leader, by default)
   4. Decide collectively in the team on adapting and modifying the QA process

1. Decisions are not made and/or approved by the entire team
   
   1. The changes in the quality assurance process are boycotted by the team

• BP-C.4: Verify outcomes
• BP-C.5: Monitor quality